Effective August 21, 2026

Terms of Service

These terms are the agreement between you and bigBespoke LLC for Officer One (formerly PocketCop). They are written to be read. The short version: this is a professional drafting and reference tool — you stay the author, the affiant, and the decision-maker.

1. The agreement

By creating an account, subscribing, or using Officer One, you agree to these terms and to our Privacy Policy, which explains how we handle your data and is part of this agreement. If you are accepting for an agency or company, you represent that you have authority to bind it, and “you” includes it.

2. What Officer One is — and is not

Officer One is drafting assistance and a professional reference: warrant-affidavit drafting, report-narrative drafting, field scripts and walkthroughs, statutory text with official citations, FTO documentation, and AI-assisted answers to professional questions.

• Not legal advice. Nothing in the app — including AI answers, scripts, statutes, elements, and drafts — is legal advice, and no attorney-client relationship is formed. Law changes and varies by jurisdiction. For legal questions about your facts, consult your district attorney, agency counsel, or supervisor.
• Not a decision-maker. The app is an educational reference. It does not decide whom to stop, arrest, charge, or search, and its output is never probable cause. Those judgments are yours, under your training, your agency’s policy, and the law.
• Not a records system. Officer One is not your agency’s records management system and is not represented as CJIS-certified infrastructure. The sworn, filed, official copy of any document lives in your department’s and court’s systems. You are responsible for following your agency’s policies on where official records and criminal-justice information belong.
• You are the affiant. Every draft is a starting point for your review. You edit it, you verify it, you own it, and you swear only to facts within your knowledge. Filing anything you have not verified is on you, not the tool.

3. Who may use it

Officer One is built for law-enforcement officers, recruits, academy staff, and agency personnel, and you must be at least 18. We may verify professional status for features or pricing that assume it. You agree to use the app only in ways consistent with your authority and your agency’s policies — it grants none of its own.

4. Your account

Keep your credentials to yourself and your account information accurate. One account, one officer — no shared logins. You are responsible for activity under your account; tell us promptly if you believe it has been compromised. Guest mode exists for evaluation and holds no work product permanently.

5. Subscriptions, trials, and refunds

• Trial. New individual accounts get a 14-day free trial. No charge until it ends, and canceling during the trial costs nothing.
• Billing. Individual plans are $7.99 per month, billed by Stripe until you cancel. Prices may change prospectively; we announce changes in advance and they apply from your next billing period, never retroactively.
• Canceling. Cancel any time in You → Billing. Cancellation stops future charges; your access runs through the end of the period you already paid for.
• Refunds. Beyond what the law requires, refunds are at our discretion — and our practice is generous. If Officer One failed you on shift, tell support what happened.
• Taxes. Prices exclude any taxes we are required to collect, which appear at checkout when they apply.

6. Department plans

An agency may cover seats for its roster at the posted seat pricing or under a signed order form; if an order form conflicts with these terms, the order form wins for that agency. Department admins manage membership and billing only — as the Privacy Policy states, they never see members’ work product. Officers who leave a covered roster keep their accounts and can subscribe individually. Public-agency purchasing requirements (POs, invoicing, terms riders) are welcome: support@officerone.app.

7. Your content

Everything you create or upload — drafts, facts, narratives, FTO records, templates — is yours. You grant us a limited license to host, process, transmit, and display that content solely to run Officer One for you (storing your drafts, generating your PDFs, sending your text to our AI provider to produce your draft, syncing your devices). That license exists to operate the service, nothing else, and it ends when your content is deleted. We claim no ownership and, as the Privacy Policy commits, we never sell your content or use it to train public AI models.

You are responsible for what you put in: enter only information you are authorized to record in a third-party drafting tool under your agency’s policy, and do not upload content that infringes someone else’s rights.

8. AI output

AI-generated drafts and answers are produced by statistical models. They can be incomplete, outdated, or wrong — including about law — and they can misread the facts you gave them. The app links statutory text to official sources; verify against those, your training, and your chain of command before relying on anything. Where a jurisdiction requires disclosure of AI assistance in reports, the app provides disclosure language, and following your jurisdiction’s rule is your responsibility. We make no promise that any output will be accepted by a court, a prosecutor, or a supervisor.

9. Acceptable use

You agree not to:

• use Officer One for any unlawful purpose or in violation of your agency’s policies;
• share, resell, or pool access, or run one account for several people;
• scrape, bulk-export, or redistribute the app’s reference content or build a competing dataset from it;
• probe, overload, or interfere with the service, or bypass its security or access rules;
• reverse-engineer the apps except where the law grants that right regardless of contract;
• use the service to harass anyone or to violate anyone’s civil rights.

We may suspend or terminate accounts that break these rules (see section 16).

10. Our intellectual property

The apps, the sites, our marks (Officer One, PocketCop), and our content and code are bigBespoke LLC’s property or licensed to us. We grant you a personal, non-exclusive, non-transferable license to use the apps for their intended purpose while these terms are in effect. Statutory text belongs to the public; the official published sources the app links to are the authoritative versions.

11. App stores and third parties

Your download comes from Apple’s App Store or Google Play under their terms as well. Apple and Google are not parties to this agreement, owe you no maintenance or support for Officer One, and are not responsible for it; to the extent their marketplace rules require additional language (for example, Apple’s Licensed Application EULA minimums), that language is incorporated and Apple is a third-party beneficiary entitled to enforce it. Services we depend on (listed in the Privacy Policy) may have outages we do not control; section 12 covers how we treat availability.

12. Disclaimers

Officer One is provided “as is” and “as available.” To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the service will be uninterrupted, error-free, or that its content — including AI output and legal reference material — is accurate, complete, or current. Signal drops, dead zones, device failures, and upstream outages happen; the app’s offline features reduce that risk but no software eliminates it. Nothing in this section limits warranties that cannot be disclaimed where you live.

13. Limits on liability

To the fullest extent permitted by law: bigBespoke LLC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or loss of goodwill; and our total liability for all claims arising out of or relating to the service or these terms will not exceed the greater of the amounts you paid us in the twelve months before the claim or one hundred dollars ($100). These limits apply regardless of legal theory and even if a remedy fails of its essential purpose. They do not apply where the law forbids them, and nothing here limits liability for our willful misconduct.

14. Indemnification

If a third party brings a claim against us arising from your content, your violation of these terms, or your use of the service in violation of law or policy, you agree to indemnify and hold us harmless from the resulting damages, costs, and reasonable attorneys’ fees. We will notify you of any such claim and let you control the defense where appropriate. If you use the service for a government agency, this section applies only to the extent permitted by applicable law.

15. Disputes

• Informal first. Before filing anything, email support@officerone.app with a description of the dispute. We get 30 days to make it right.
• Arbitration. Unresolved disputes are settled by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. Either side may instead bring an individual claim in small-claims court. For claims under $10,000, arbitration may proceed on documents alone if you prefer, and we will not seek our fees or costs from you unless the arbitrator finds your claim frivolous.
• Class waiver. Disputes proceed individually — no class actions, collective actions, or representative proceedings, and the arbitrator may not consolidate claims. If this waiver is held unenforceable as to a claim, that claim proceeds in court, not arbitration.
• Opt-out. You may reject arbitration entirely by emailing support@officerone.app with “arbitration opt-out” within 30 days of first accepting these terms. Opting out changes nothing else about your service.
• Governing law and venue. These terms are governed by the laws of the State of Alabama, without regard to conflict-of-laws rules. Whatever proceeds in court proceeds in the state or federal courts of Alabama, and both sides consent to their jurisdiction — except that government agencies litigate where their own law requires.

16. Termination

You can stop any time: cancel billing, delete your account in the app, and your data is erased as the Privacy Policy describes. We may suspend or terminate an account that violates these terms, creates legal risk, or abuses the service — with notice and a chance to respond except where the violation makes that unreasonable. If we ever discontinue Officer One, we will give you reasonable advance notice and a window to export your work. Sections that by nature survive (7 ownership, 12–15, and this one) survive termination.

17. Changes to these terms

When we change these terms materially, we update the date at the top and announce the change in the app’s What changed log or by email before it takes effect. Continuing to use the service after the effective date accepts the change; if you do not accept, cancel and, if you have unused paid time, ask us to refund it.

18. The boilerplate that still matters

• Entire agreement. These terms, the Privacy Policy, and any signed order form are the whole agreement and replace prior versions.
• Severability. If a clause is unenforceable, the rest stands, and the clause is enforced to the maximum lawful extent.
• No waiver. Not enforcing a clause once does not waive it.
• Assignment. You may not assign this agreement; we may assign it in a merger, acquisition, or sale of assets, with your protections intact.
• Force majeure. Neither side is liable for delay caused by events beyond reasonable control.
• Export and sanctions. You may not use the service in violation of U.S. export or sanctions law.
• Notices. We send notices to your account email; you send them to support@officerone.app.

19. Contact

bigBespoke LLC · support@officerone.app — or You → Support inside the app. Questions about these terms get a person, not a form letter.